Heart Soulful Shipping Policy
Processing Time
Each gift box is curated and packed by hand. Please allow 1–2business days for processing before your order ships.
Shipping Rates and Times
We ship from Tucson, Arizona via [carrier — UPS/USPS, Fed-Ex]. Standard shipping typically takes 3–4 business days within the continental United States, depending on your location. Shipping costs are calculated at checkout based on weight and destination.
Complimentary Shipping
Orders over $100 ship free within the continental United States.
Shipping Destinations
We currently ship within the United States. [If you ship to AK/HI or internationally, note any additional time/cost here, or state these are not yet available.]
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information.
Gift Orders
If you've indicated this is a gift, your order will arrive ready to give — without a pricing invoice included.
Lost or Delayed Packages
While we carefully package every order, we are not responsible for delays caused by the shipping carrier once a package has left our hands. If your tracking shows a significant delay or your package appears lost, contact us and we'll help you look into it.
Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer, though we're happy to help however we can.
Contact Us
Questions about shipping can be directed to us through our Contact page.
Last updated: 06/14/2026
