Privacy policy

1. Privacy Policy

Heart Soulful Privacy Policy

This policy describes how Heart Soulful ("we," "us," "our") collects, uses, and protects the personal information of visitors and customers of heartsoulful.com.

Information We Collect

When you visit our site, place an order, or sign up for our newsletter, we may collect: your name, email address, shipping and billing address, phone number, and payment information (processed securely through Shopify Payments — we do not store your full payment details). We also collect information automatically through cookies, including your browser type, IP address, and how you interact with our site.

How We Use Your Information

We use your information to fulfill and ship orders, communicate with you about your purchase, send marketing emails if you've opted in, improve our site and product offerings, and prevent fraud.

Email Marketing

If you subscribe to our newsletter, we use Klaviyo to send emails about new products, gift guides, and updates. You can unsubscribe at any time using the link at the bottom of any email.

Sharing Your Information

We do not sell your personal information. We share information only with service providers who help us run our business — payment processors, shipping carriers, and email platforms — and only as needed to fulfill your order or communicate with you.

Cookies

Our site uses cookies to remember items in your cart, understand site traffic, and improve your experience. You can disable cookies through your browser settings, though some site features may not work properly without them.

Your Rights

If you are a California resident, you have the right under the CCPA to request access to, deletion of, or information about the personal data we hold about you. To make a request, contact us using the information on our Contact page.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

Changes to This Policy

We may update this policy from time to time. The date below reflects the most recent revision.

Contact Us

For questions about this policy or your personal information, reach out through our Contact page.

Last updated: 06/14/2026